Problem correcting license error

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Mary Ann Mabbett - 03 Feb 2004 22:28 GMT

I have tried to follow the instructions for fixing
the "Microsoft Access can't start because there is no
license for it on this machine.", but have been
unsuccessful.

I am running Windows NT4, so I renamed the font and tried
to reinstall Access. When I select the Microsoft Office 97
Professional in the Add/Remove Programs dialog box I do
not get a Reinstall option. I am asked to put my disk in
drive E. I don't have the installation disk. This software
was installed years ago before drive E became my zip
drive, so even if I had an installation CD it wouldn't be
in drive E.

Due to mismatched ODBC components, I just installed MDAC
2.7 Refresh. Did this cause the problem and how do I fix
it?

Thanks,
Mary Ann

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"prabha" - 05 Feb 2004 01:06 GMT

Hi Mary Ann,

1. Run Regedit.exe from the Run command on the Start menu.
2. Navigate to the following Registry Key:

        \\HKEY_CLASSES_ROOT\Licenses\8CC49940-3146-11CF-97A1-00AA00424A9F

3. If there is no \Retail key under the above path, create a new key as
follows.

        Key Name
        -------
        Retail

        Default Value
        -------------
        yubcdcprktpjtapmmfdacmupasbhscddncgp

I hope this helps! If you have additional questions on this topic, please
respond back to this posting.

Regards,

Eric Butts
Microsoft Access Support

"Microsoft Security Announcement: Have you installed the patch for
Microsoft Security Bulletin MS03-026? If not Microsoft strongly advises
you to review the information at the following link regarding Microsoft
Security Bulletin MS03-026
<http://www.microsoft.com/security/security_bulletins/ms03-026.asp> and/or
to visit Windows Update at <http://windowsupdate.microsoft.com/> to install
the patch. Running the SCAN program from the Windows Update site will help
to insure you are current with all security patches, not just MS03-026."

--------------------

| Content-Class: urn:content-classes:message
| From: "Mary Ann Mabbett" <anonymous@discussions.microsoft.com>
[quoted text clipped - 36 lines]
| Thanks,
| Mary Ann

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Mary Ann Mabbett - 10 Feb 2004 02:09 GMT

Hi Eric,

I have followed your instructions below, but I don't find
the same registry key that you have specified.

I only have \\HKEY_CLASSES_ROOT\Licenses\57CBF9E0-6AA7-
11cf-8ADB-00AA00C00905. There is no Retail Key under this
path. Should I create a retail key even though the path is
different than what you specified?

When I highlight the 57CBF9E0-6AA7-11cf-8ADB-00AA00C00905,
the default value is aahakhchghkhfhaamghhbhbhkbpgfhahlfle.

Regards,
Mary Ann

>-----Original Message-----
>Hi Mary Ann,
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>
>.

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"prabha" - 25 Feb 2004 00:41 GMT

Hi Mary Ann,

Re-create the entire key

Eric
--------------------

| Content-Class: urn:content-classes:message
| From: "Mary Ann Mabbett" <anonymous@discussions.microsoft.com>
| Sender: "Mary Ann Mabbett" <anonymous@discussions.microsoft.com>
| References: <099601c3eaa5$0b0c8860$3501280a@phx.gbl>

<6YOIXR46DHA.1992@cpmsftngxa07.phx.gbl>

| Subject: RE: Problem correcting license error
| Date: Mon, 9 Feb 2004 18:09:58 -0800
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| >
| >.

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