First I would try to isolate the issue to determine whether it is a Snapshot
or a PDF issue.
Have the user on the problem machine manually export the Report to Snapshot
format. Is it a 100+ pages?
FInally, the default or specific printer driver for this report could be the
issue. Have the user change to a generic Laserjet Driver and see if this
resolves the issue. I'll guess they have a PDF Printer Driver or the
Microsoft Office Image writer as their default printer driver.

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HTH
Stephen Lebans
http://www.lebans.com
Access Code, Tips and Tricks
Please respond only to the newsgroups so everyone can benefit.
> Hi All,
>
[quoted text clipped - 13 lines]
> "I feel I have been denied critical, need to know, information!" - Tremors
> II
Gina Whipp - 20 Dec 2006 01:17 GMT
Thanks Stephen, I will have them give yoour suggestions a try in the
morning.

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Gina Whipp
"I feel I have been denied critical, need to know, information!" - Tremors
II
> First I would try to isolate the issue to determine whether it is a
> Snapshot or a PDF issue.
[quoted text clipped - 23 lines]
>> "I feel I have been denied critical, need to know, information!" -
>> Tremors II